Customer care and support

The care and support you need at all times

Thanks to our experts’ help, take advantage of all the easiware platform’s benefits.

We are by your side, every step of the way, to help you answer your business challenges and improve your Customer Relations on the long run.

Benefit from personalised support throughout our partnership

Advice

Advice & monitoring

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Advice & monitoring

Talented staff ready to support you day-to-day to ensure the quick, easy use of easiware products.

  • a dedicated project management consultant
  • a full technical, functional team for effective set-up
  • constant collaboration and communication
  • Talented staff ready to ensure the quick, easy use of easiware
support

Support and assistance

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Support and assistance

The Client Experience team will be your main contact all the time you are using easiware, to ensure you are using the platform to the best of its abilities:

  • available 24/7
  • technical help
  • replies to minor developments
  • solution maintenance
Training

Training

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Training

With a dedicated training programme and an e-learning platform, easiware has a host of solutions for your teams to learn how to use the platform properly.

  • e-learning platform
  • Datadoc certification
  • training by our consultants who are customer relations experts
change-management

Change management

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Change management

Our expert teams can offer the required support to help you deal with internal issues when promoting a new platform at the heart of your profession.

  • analysis or organizational issues
  • advice for setting up the easiware solution
  • audit and good practices for organising your customer relations
success-management

Customer success management

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Customer success management

Benefit from a team ready to help you via regular exchanges and easy communication, where everything is reviewed:

  • using the solution
  • using reporting in line with user profiles
  • advice and discussions about the evolving business needs
  • co-building a product roadmap
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We collaborate with them daily

“I find participating in defining a product roadmap and contributing to building a tool that really takes into account today’s customer services requirements really motivating.” 
Christine Aupetit,
Customer Services Coordinator 
NUXE
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cas client nuxe
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“We were looking for a partner (...) who could help us transform our way of working with a technical solution that integrates good practices for the profession.”

David Llanès, 
Corporate Image Manager,
BONDUELLE

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« easiware always provided constructive answers, showing a strong will to understand interlocutors, our daily activities and why I had so many requests. »
Valérie Malaspina, Responsable service client, THMOAS COOK
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“The easiware team really understood our issues and were able to present a model that met our needs”
Marine Ricklin
Social Media and Customer Relations Manager
CAUDALIE
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