Solution

easiware, the omnichannel platform that will transform your customer service

All the advantages of a single customer relationship platform gathered in French software

Centralize

Centralize

Enrich and centralize your customer experience

  • Unified customer profile (360° vision)
  • History of all customer interactions
  • Interfacing with your information system
  • Integration of social media feeds
  • Integration of e-reputation flows, chat, emails and forms
  • Selfcare (FAQ)
  • Connection with your telephony tool
Treat easiware

Process

Facilitate and optimize your advisers' work

  • Easier and automated prioritization of requests
  • Response base and templates
  • Omnichannel and automated processing of requests
  • Merging of requests, no more duplicates
  • External requests - collaborative approach
  • Semantic analysis (language detection)
Engage easiware

Engage

Manage and increase your customers' satisfaction

  • NPS monitoring and improvement
  • NPS and satisfaction campaigns
  • Targeted engagement campaigns
  • Customizable dashboards
  • Monitoring & in-depth reporting
  • Semantic analysis & Artificial intelligence
  • Pre-sales and after-sales chat

Follow their example, make your customer service a growth lever for your brand

easiware is a very complete and easy to use tool. Working with all teams is fluid and efficient. Recommendation ++.

Anne-Sophie GUIGNARD,

Customer Service Manager

Functional, intuitive and user friendly application, lots of possibilities for reporting and data extraction. A true ally in customer relationship management, this multi-channel app is constantly evolving and we feel supported in each version upgrade, top!

Alice Aufauvre,

Customer relationship manager - Nuxe

Easiware is a simple and effective solution that allows us to manage our customer relationship with the grail of being able to personalize it!

Everything is centralized and, in the blink of an eye, all interactions with our client are visible!

Thanks, among other things, to this tool which is an integral part of our daily life ♥

Sandrine Cinus,

Customer Relationship Manager Promod

Personalize interactions with your customers across all channels, online and offline

Store easiware

Store

Integrating the voice of the customer in easiware in order to reconstruct and optimize customer knowledge from start to finish.

Chat messaging easiware

Chat / messaging

Configuration of a contextualized chat module according to your challenges and customer journey.

Form easiware

Form

Centralization of customer requests via online forms.

Selfcare easiware

Selfcare

Configuration of a dynamic FAQ module, customized to your website and customer requests.

phone easiware

Phone

Connection to your telephony solution or to one of our partners' platform.

social media easiware

Social media

Connection of your Facebook, Messenger, Twitter pages and your WhatsApp account. 

email easiware

E-mail

Centralization of customer service e-mail flows.

ereputation easiware

E-reputation

Native connection to e-reputation tools: Avis Vérifiés, TrustPilot, Critizr

Formez vos équipesdans le déploiement de votre solution


Depuis novembre 2018, easiware est agréé organisme de formation. A ce titre, une prise en charge de la formation peut être demandée à votre OPCA si votre entreprise cotise à la formation continue.

CTA_Catalogue_Formation

GDPR compliance and data hosting in France

The easiware platform and your data are hosted in France, with an automatic backup service.

easiware integrates complete managed services in its offer with experts constantly mobilized on this subject.

For more information contact us.