Solutions

The easiware platform, the beating heart
of your customer relations

How easiware meets your needs

At last you can unify your customer vision

Put all the pieces of your customer’s puzzle together in a flash, know everything there is to know about their history and every single interaction with your brand.

Customers not numbers

Make communication with your client relevant and in context so you meet their needs. Focus on personalised relationships for increased loyalty.

Smile, it’s easy

Benefit from a simple, natural user experience and the permanent support of our experts. Our teams are your day-to-day partners.

ipad--solutions

Life-changing functionalities

fiche--client

A 360 ° view of each customer, bringing them to life

traitement--automatise

Automatic enquiry handling to boost your organisation

reporting

Reporting that helps you be
better

Additional modules to enrich your customer relations

social-media

Social media

Structure and simplify your customer relations management via social flows, from handling incoming requests to outgoing marketing messages. Be where your customers want to chat.

Facebook

All messages posted on your FanPages are integrated in real time

Twitter

Handle tweets and private messages directly on the platform

Instagram

conversation--instantanee

Instant messaging

Chat with your clients instantly (Facebook, Twitter, SMS, chat window on your websites) and integrate a chat window as an essential part of your customer relations strategy.

Real response templates

Benefit from a library of pre-recorded replies

A modulable interface

Make chat part of your graphic charter

Mirroring & Co-browsing

See the window of the person you’re chatting to

watch

Selfcare

Give your clients autonomy with a dynamic, online help centre.

Smarthelp: an intelligent button

A button that’s directly integrated into your website pages

Natural language searches

Give them free range to ask any question they want

Take advantage of customer opinions

Continuously evolve your FAQs by getting scores for your answer sheets

e-reputation

E-reputation

Enrich your customer knowledge by monitoring your online reputation. Improve you customer relations by taking their scores and opinions into account to action personalised engagement.

Integrate customer opinions
Consult and filter opinions from the platform

Provide a suitable reply
Use appropriate sample replies for added efficiency.

satisfaction--clients

Customer satisfaction

Start surveys to calculate your NPS and improve your customer satisfaction.

Post service surveys

Send out a survey as soon as the request has been closed or with a stipulated delay

Advanced satisfaction surveys

Create more far-reaching surveys directly on the platform

Outgoing call to action campaigns

Organise prospecting sessions and create telephone satisfaction surveys

A really human and expert support.This is true.

  • Implementation consulting and personalised monitoring
  • Support and assistance
  • Trainings and access to an e-learning platform
  • Change management
  • Customer Succes Management
Learn more about our support and training offer

Discover how Meetic became a reknown brand 
for Customer Service with easiware

Discover how one of the European leaders for matchmaking websites uses easiware to help its teams their customer relations' daily management. As well as facilitating dating and love stories! 

Use case soon to come!

discover--img
security--img

Security, a priority at easiware

The solution and data are hosted in France, with an automatic safeguards service. easiware includes a full outsourcing service in its offer with experts continuously mobilised on this topic.