Put all the pieces of your customer’s puzzle together in a flash, know everything there is to know about their history and every single interaction with your brand.
Make communication with your client relevant and in context so you meet their needs. Focus on personalised relationships for increased loyalty.
Benefit from a simple, natural user experience and the permanent support of our experts. Our teams are your day-to-day partners.
Structure and simplify your customer relations management via social flows, from handling incoming requests to outgoing marketing messages. Be where your customers want to chat.Facebook
All messages posted on your FanPages are integrated in real timeTwitter
Handle tweets and private messages directly on the platform
Cas client 1
Chat with your clients instantly (Facebook, Twitter, SMS, chat window on your websites) and integrate a chat window as an essential part of your customer relations strategy.Real response templates
Benefit from a library of pre-recorded repliesA modulable interface
Make chat part of your graphic charterMirroring & Co-browsing
See the window of the person you’re chatting to
Cas client 2
Give your clients autonomy with a dynamic, online help centre.Smarthelp: an intelligent button
A button that’s directly integrated into your website pagesNatural language searches
Give them free range to ask any question they wantTake advantage of customer opinions
Continuously evolve your FAQs by getting scores for your answer sheets
Enrich your customer knowledge by monitoring your online reputation. Improve you customer relations by taking their scores and opinions into account to action personalised engagement.
Integrate customer opinions
Consult and filter opinions from the platform
Provide a suitable reply
Use appropriate sample replies for added efficiency.
Cas client 4
Start surveys to calculate your NPS and improve your customer satisfaction.Post service surveys
Send out a survey as soon as the request has been closed or with a stipulated delayAdvanced satisfaction surveys
Create more far-reaching surveys directly on the platformOutgoing call to action campaigns
Organise prospecting sessions and create telephone satisfaction surveys
Cas client 5
The solution and data are hosted in France, with an automatic safeguards service. easiware includes a full outsourcing service in its offer with experts continuously mobilised on this topic.